Orders placed on the NENGUN website are quickly and efficiently processed to ensure your parts are supplied as quickly as possible. Therefore it may not always be possible to change or cancel your order after it has been placed.
Adding Parts
Before being prepared to ship we can always add further parts to your order. Keep in mind adding parts may delay the shipment of your order as we await the new parts to arrive.
When parts are added to your order, the shipping costs are recalculated for the new single shipment and you will often make cost savings compared to placing a new order.
When parts are added to your order, we will email you a payment request to complete the additional payment as required. Once paid, the order will automatically proceed with the added parts.
Please contact the orders team and they will be happy to help with adding any parts to your order.
Cancellations
When an order is placed and payment received, the order is quickly sent through to the manufacturer for supply to our warehouse. Orders can typically be updated or cancelled within 24 hours of the order being placed without any problem.Orders containing duplicated parts can be canceled, subject to a 30% restocking fee for made-to-order items. Additionally, customers can opt for either a 70% cash refund plus full shipping costs or 100% store credit for future orders.
After 24 hours, the order is in progress with the manufacturer and cannot typically be canceled or changed. However, if there are supplier delays exceeding one month, customers will be notified and may cancel the delayed item or the entire order as needed.
Post-Shipping Refund Policies
NENGUN does not permit cancellations once an order has shipped and entered transit. Customers who no longer need a shipped item must wait for delivery and then follow the standard return process. Refunds will depend on the item’s eligibility under the return policy.
If we are not able to cancel with the manufacturer, the cancellation will attract a 30% restocking fee, applied to the value of each part that is cancelled.Customers also have the option to receive 100% of the refund as store credit for future orders instead of a partial cash refund. Shipping costs will be refunded in full.
Frequently Asked Questions
Q: Can I cancel an order entirely if part of it is delayed? A: Yes. If there is a significant delay (more than one month) during supplier confirmation, you can cancel either the delayed item or the entire order if needed. Q: Will I get a 100% refund for made-to-order items? A: No. Made-to-order items incur a 30% restocking fee on cancellations, resulting in a 70% refund of the item value. Shipping costs will be refunded in full, or you can choose 100% store credit instead. Q: What happens if I cancel after my order has shipped? A: Cancellations are not allowed after shipping. Once you receive the delivery, follow the return process if applicable.
Please contact the orders team and they will be happy to discuss the changes further and how we can help.