ORDERING
Everything you need to get going.
By Alan1 author26 articles
Getting Started
Get started ordering at Nengun!
What is the ordering process?
How will my order be processed?
What if my order is delayed?
Can I update or cancel my order?
How can I order OEM parts not listed?
What happens if my order is flagged for identity verification, and how can I check my order status?
Payment
Payment
What payment methods are accepted?
How long does payment processing take?
Payments Processing & Refunds
Why is my Credit Card being rejected?
How do International Currencies Work?
How can I handle store credit and place new orders after a cancellation?
What is the order cancellation policy, and are there restocking fees?
Shipping & Delivery
Shipping and Delivery information for ordering at Nengun.
What shipping carriers are available?
Is shipping cheaper if I purchase many parts?
I have received a delivery exception?
How are shipping options and prices determined at checkout?
Why are some automotive parts flagged as restricted for international shipping, and can NENGUN ship these items?
How can I purchase products in Japan through NENGUN?
What are the delivery options and policies for large shipments to military bases?
Why don’t I have a tracking number for my Nengun order and how can I track it?
Why can’t Nengun ship suspension dampers or coilovers internationally?
Duty & Taxes
Duty, taxes and tariff information for international ordering.
Import Duty and Taxes
Prepaid Import Duty & Taxes to the USA
Can you alter the invoice or ship as a gift?
My Tax ID is required?