Why don’t I have a tracking number for my Nengun order and how can I track it?
When ordering from Nengun, you may encounter a situation where no tracking number is available. Below, we've outlined the reasons why this can happen, along with steps you can take to track your order status until a tracking number is generated.
Why Tracking Numbers Are Not Immediately Available
Tracking numbers are only created and shared once an order has been shipped. Before this happens, your order goes through several stages:
Order Processing: During this stage, your order is being prepared and is often still awaiting items to arrive from the supplier.
Supplier Processing Time: If your order contains items that need to be sourced from a supplier or manufacturer, the lead times for these items can vary significantly. Until these items arrive at Nengun's warehouse, shipment cannot occur and thus no tracking number is generated.
Packaging and Shipment: Once all items of your order have arrived, Nengun processes, packs, and ships your order promptly, usually on the same day. At this point, a tracking number is generated and sent to you via email.
How to Check Your Order Status
While waiting for your tracking number, you can independently monitor your order status using the following steps:
Log Into Your Account: If you have registered an account on Nengun, you can navigate to your order history and click on the respective order to view its current status.
Use Your Order Confirmation Email: Your order confirmation email contains a link to check the status of your order. This link provides updates on your order's progress as it moves through the processing phases.
Conclusion
In summary, tracking numbers are provided only after your order has been processed, packed, and shipped from Nengun's warehouse. Delays can occur if your items are awaiting supplier delivery. For real-time updates, we encourage you to use your account portal or the order status link in your confirmation email to keep track of your order. If you have further questions or concerns, feel free to contact Nengun customer support for assistance.