What happens if my order is flagged for identity verification, and how can I check my order status?
If your order has been flagged for identity verification, this is usually part of NENGUN’s fraud prevention system, which assesses various risk signals associated with your order. Below is a guide on what this entails and how you can manage your order through this process.
Why Was My Order Flagged for Identity Verification?
Orders may be flagged for identity verification due to NENGUN’s enhanced security protocols. The system may detect certain risk signals tied to the payment method, delivery address, or other related factors.
Options If You Don’t Want to Provide Identification
If you prefer not to complete the identity verification process, you have the option to cancel your order and payment. This ensures you maintain control over the process while adhering to the platform's requirements.
What Happens After Identity Verification?
Once the verification process is completed, your order will resume normal processing without delay. This ensures the swift delivery of your items while maintaining secure transactions.
How to Check the Status of Your Order
You can check the current status of your order at any time through the following methods:
Order Status Page: Log in to your NENGUN account and visit the order status page.
Email Link: Use the status link provided in your confirmation email or follow-up emails.
By following these steps, you can stay informed on the progress of your order and ensure any necessary actions are completed promptly.