Can I update or cancel my order?

Modified on Thu, 11 Apr 2024 at 03:29 PM

Orders placed on the Nengun Performance website are quickly and efficiently processed to ensure your parts are supplied as quickly as possible. Therefore it may not always be possible to change or cancel your order after it has been placed.



Adding Parts


Before being prepared to ship we can always add further parts to your order. Keep in mind adding parts may delay the shipment of your order as we await the new parts to arrive.


When parts are added to your order, the shipping costs are recalculated for the new single shipment and you will often make cost savings compared to placing a new order. 


When parts are added to your order, we will email you a payment request to complete the additional payment as required. Once paid, the order will automatically proceed with the added parts.


Please contact the orders team and they will be happy to help with adding any parts to your order.



Cancellations


When an order is placed and payment received, the order is quickly sent through to the manufacturer for supply to our warehouse. Orders can typically be updated or cancelled within 24 hours of the order being placed without any problem. 


After 24 hours, the order is in progress with the manufacturer and we cannot typically cancel or change the order. In some cases we can request a cancellation but this is not guaranteed. 


If we are not able to cancel with the manufacturer, the cancellation will attract a 30% restocking fee, applied to the value of each part that is cancelled.


Please contact the orders team and they will be happy to discuss the changes further and how we can help.


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