Knowledge base

Ordering

Placing your JDM parts order on the Nengun Performance website.

Getting Started

• What is the ordering process?
• How will my order be processed?
• What if my order is delayed?
• Can I update or cancel my order?
• How can I order OEM parts not listed?

Payment

• What payment methods are accepted?
• How long does payment processing take?
• Payments Processing & Refunds
• Why is my Credit Card being rejected?

Shipping & Delivery

• What shipping carriers are available?
• Is shipping cheaper if I purchase many parts?
• I have received a delivery exception?

Duty & Taxes

• Import Duty and Taxes
• Can you alter the invoice or ship as a gift?
• My Tax ID is required?

New Parts

Order from the largest JDM parts catalog on the internet.

Getting Started

• Can you add a product to the website?
• Can you supply brands or tuners not listed on the website?
• Can you help me select the correct part for my vehicle?
• Do you have the parts in stock?

Part Details

• What do I need to know when ordering wheels?
• Is this part a replica or fake?
• Can you price match another website?
• Do you have discounts, promo codes or coupon codes?
• Are English manuals or documentation available?

OEM Parts

Order genuine OEM parts shipped direct from Japan.

Getting Started

• How do I get started with OEM Parts?
• How do I find my vehicle specification?
• How do I navigate the OEM part diagrams?
• Can I order this OEM part?
• How do I request an OEM part quote?

Part Details

• Will this part fit my vehicle?
• Are OEM parts genuine manufacturer new parts?
• Can OEM parts be substitute for another part?
• Are photos or further part details available?
• What colour or specification is this part?
• Do OEM parts come with installation manuals?

Used Parts

Order used JDM parts shipped direct from Japan.

Getting Started

• Do you offer used parts?
• Is this part still available?

Part Details

• What is the condition of this used part?
• Can Tires be Removed?

Auctions

Start bidding on the Yahoo Japan Auctions.

Getting Started

• How do I place a Bid?
• How do the translations work?
• Can I update or cancel my bid?
• What does JUNK mean?
• What are the service charges?

Shipping & Consolidation

• What are the shipping fees?
• Can you consolidate multiple items?
• Can you ship large items, oil, batteries, food?
• What does 'Free Shipping' mean?

Returns & Claims

Returning your order or request a warranty claim.

Claims

• My parts are faulty, is there a warranty?
• My shipment was lost?
• My parts were damaged in transit?
• I received the wrong part?

Returns

• My shipment was returned?
• I don't want the parts received?
• The parts don't fit my vehicle?

Dealers & Resellers

Services for resellers and dealers of JDM performance parts.

Applications

• Applying to be a Dealer

Benefits

• Benefits for Dealers

Website

Help with using the Nengun Performance website.

Account

• I can't remember my login or password!
• Problem with your login?