Payments Processing & Refunds

When placing your order, Credit Card and PayPal payments are initially processed as a pre-authorization (also known as a reservation or pending payment) while the order is being confirmed for supply. This pre-authorization can be cancelled or will automatically expire after 30 days. 

When a pre-authorization is cancelled, the full amount is released and no payment will be debited from your account. The cancellation is processed immediately and typically is reflected on your account immediately, but can sometimes take 1-2 days depending on your bank. A cancelled pre-authorization will usually not be listed separately on your statement, but the original payment will be cancelled and/or removed from your statement, releasing the funds to your account. If unsure, please contact your provider to understand how this will be reflected on your account.

Once the supply of your parts are confirmed, typically within 1 week, the Credit Card or PayPal payment is completed and will be debited from your account and will appear on your statement as a standard transaction. As confirmed during checkout, all payments are processed in Japanese Yen, foreign currency exchange and fees may apply depending on the rates and fees offered by your payment provider.

Any refund processed after this time will show as a separate transaction and may also be subject to foreign currency conversion and fees depending on your payment method and local currency. Please contact your provider to understand processing of refunds in foreign currency and any fees that may apply.

If you have any difficulty or questions regarding payment process, please contact the team and they will be more than happy to assist further.