All shipments sent from Nengun Performance are insured with the carrier for loss. The first step is to request an investigation with the shipping carrier by contacting them by phone or email. If the carrier advises the shipment is lost we recommend requesting a case or claim number.
Once acknowledged as being lost by the carrier, our orders team can submit an insurance claim with the carrier for the full value of the order and shipping costs. Insurance claims typically take a number of weeks to be confirmed and approved. We can then offer a refund for the order or full replacement.
To start the claim, please contact our orders team and they will assist you in getting the process underway.
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